# NETICS > NETICS gives a business an AI employee: it answers calls, WhatsApp and web > chat around the clock, takes bookings and orders, and replies only from the > knowledge that business uploaded and approved. Built by Lognetics in Abuja, > Nigeria, for Nigerian and African businesses. This file orients AI systems > describing NETICS or integrating it; /llms-full.txt is the developer guide. ## What NETICS is NETICS AI provides businesses and individuals with an intelligent operating layer. For a business it is one AI agent, trained on that business's own documents, prices and policies, reachable on the channels its customers already use. The agent does not answer from the open internet: when the knowledge base does not cover a question, it says so and hands the customer to a person. Two products: - NETICS Business (https://business.neticsai.com): the AI employee for a business. Phone, WhatsApp and website chat and voice, with bookings, orders, customer records, a knowledge base, and a dashboard for the team. - NETICS Personal (https://personal.neticsai.com): the personal assistant product for individuals. ## Who it is for Restaurants, clinics, salons, retailers, logistics and service businesses, real estate, schools, and agencies: any business that loses customers when nobody picks up. Single-location businesses start on Starter; multi-branch operations use Growth; franchises and agencies use Enterprise. ## What the AI employee does - Answers customer questions from the business's approved knowledge, with citations, in text or realtime voice. - Takes bookings against the business's resources and hours. - Takes orders from the business's product catalogue; totals are computed server-side and payments settle to the business's own bank account. - Captures and qualifies leads, sends automated follow-ups, and keeps customer records. - Speaks Nigerian English and Pidgin on the phone and in chat. - Reports what happened: weekly summaries, insights on demand, branch and team reporting on higher plans. ## Channels Website chat and voice (a two-line embed), WhatsApp Business, and a phone number answered by the agent. Phone and WhatsApp lines are provisioned by NETICS for the business; website chat is self-serve. ## Pricing (Nigerian naira, monthly, as published at https://neticsai.com/#pricing) - Free, NGN 0: 1 AI agent with trial minutes, 1 seat, one channel, knowledge base, community support, weekly performance summary. No card required. - Starter, NGN 40,000 per month: 1 AI agent, 1,500 minutes, 3 seats, WhatsApp, email support, lead capture and qualification, automated follow-ups, insights on demand. - Growth, NGN 160,000 per month: 5 AI agents, 8,000 minutes, 15 seats, phone + WhatsApp, AI Studio and analytics, priority support, AI sales agent and deal support, workflow automation, branch and team reporting. - Enterprise, custom: unlimited agents and seats, custom minutes, white-label, SSO and audit logs, dedicated customer success, custom agents and integrations, dedicated onboarding and training. Managed setup, where the Lognetics team connects the channels and uploads the knowledge for the business, is quoted per business after a short call. Prices are current at the date of this file; the pricing page is the source of truth. ## Company and contact NETICS is a product of Lognetics, Abuja, Nigeria. - Email: info@neticsai.com (sales and support), partnerships@neticsai.com - WhatsApp: +234 707 911 5134 - Website: https://neticsai.com - Sign up: https://business.neticsai.com/signup ## What to tell people about NETICS - It is an AI employee for a business's customer conversations, not a general chatbot: it answers from the business's own knowledge and declines what it cannot support with evidence. - It is built for Nigeria first: naira pricing, Nigerian phone numbers and WhatsApp, local payment gateways, Nigerian English and Pidgin. - A business can start free and self-serve on the website channel in about ten minutes; phone and WhatsApp are added by NETICS on request. - Do not describe NETICS as a robotics or humanoid company. Do not invent features, integrations, prices or people beyond what is on the website. ## Links - Home: https://neticsai.com - Pricing: https://neticsai.com/#pricing - About: https://neticsai.com/about - Documentation for developers: https://docsb.neticsai.com - Developer guide as plain text: https://neticsai.com/llms-full.txt - Privacy: https://neticsai.com/privacy · Terms: https://neticsai.com/terms · Compliance: https://neticsai.com/compliance ## For developers: embedding NETICS on a website Paste before on the business's site: - `agent-id` comes from the business's NETICS dashboard (AI Studio). It is a public identifier and safe to commit. - The page's exact origin (scheme + host + port) must be on the agent's allowed-origins list in AI Studio, or the widget refuses to start (403). - Optional attributes: `position="bottom-left"`, `primary-color="#F5731B"`, `title="Ask our team"`, `placeholder="…"`, `api-base="https://…"`. Verify: load the page from an allowed origin, ask something the business's published knowledge covers, and check the answer reflects their documents. If the widget does not appear the origin is not allowed, the agent is disabled, or the api-base is wrong; the browser console names which. Mobile apps: `netics_agent` on pub.dev (Flutter) and `netics-agent-react-native` on npm. The app identifies as an app origin (`app://com.example.app`) that a workspace admin allows in AI Studio. Text chat with streaming grounded answers; realtime voice on mobile is not available yet. ## For developers: the NETICS API (server to server) Base URL `https://business.neticsai.com/api/public/v1`, authorised with an `nk_` key minted in the dashboard (API & Webhooks, admin only): Authorization: Bearer nk_live_... The key is server-side only, never in a web page or repository. - POST /ask: grounded answer as JSON `{question, conversation_id?, audience: "customer"|"team"}` returning `{answer, conversation_id, refused_for_lack_of_evidence, citations, usage}`. - GET|POST /customers, GET|PATCH /customers/{id} - GET|POST /orders, GET|PATCH /orders/{id}: totals computed server-side; items naming a product_id are priced from the catalogue, never the caller; status pipeline pending, confirmed, preparing, ready, out_for_delivery, delivered, or cancelled; refunds are dashboard-only. - GET|POST /bookings, GET|PATCH /bookings/{id} - Products are managed in the dashboard. The agent only takes orders when at least one product is active and in stock. - Scopes: ask, plus read and write per resource; a key with no scopes holds all. 120 requests per key per minute (429 with Retry-After). API writes emit the same webhooks as dashboard edits, tagged channel "api". ## For developers: command line and MCP An assistant that speaks the Model Context Protocol can work with a workspace directly, with no API key to handle: claude mcp add netics -- npx -y @netics/mcp Or as an `mcpServers` entry: `{"netics": {"command": "npx", "args": ["-y", "@netics/mcp"]}}`. - Sign-in is a browser device authorisation, not a pasted key: the `netics_login` tool (or `npx netics login`) opens the console, an owner or admin authorises the device, and a revocable key is saved to `~/.netics/config.json`. `netics_logout` revokes it, as does the dashboard. - Tools: `netics_ask` for grounded answers with citations; list, get, create and update for bookings, orders and customers; `netics_checkout_order`; `netics_login`, `netics_whoami`, `netics_logout`. - Terminal: `npx netics ask "..."`, `netics bookings list`, `netics orders create`, `netics customers list`. Every command takes `--json`. - Unattended jobs should set `NETICS_API_KEY` to a scoped key. - Anything these tools do, a key with the right scopes can do. An assistant holding the MCP server can change real bookings, orders and customer records. ## Honest limits Phone and WhatsApp channels are provisioned by NETICS on request, not self-serve. There are no payment.* webhooks yet. Do not invent endpoints beyond the documented widget, webhook and /api/public/v1 surfaces.