Data Deletion

Disconnect an ad account or page

In NETICS, open Ads Center, then Ad accounts, and choose Disconnect on the account. NETICS deletes the stored access token straight away and stops reading from or changing that account.

You can also remove NETICS from the platform's side. On Facebook, go to Settings and privacy, Settings, Business integrations, select NETICS and choose Remove. On Google, go to your Google Account, Security, Third-party connections. On TikTok and LinkedIn, remove NETICS from the connected apps in your account settings.

Ask us to delete your data

Write to info@neticsai.com from the email address on your NETICS account, with the subject "Data deletion request". Say which workspace it is and whether you want the ad platform data removed or the whole account closed.

Within 30 days we delete the access tokens, the campaign, ad and audience data copied from the connected platforms, and, when you ask to close the account, the workspace and its content. We confirm by email when it is done.

What we keep, and why

We keep billing records and invoices for as long as Nigerian tax law requires, and security logs for up to 12 months. These are not shared and are deleted when the period ends.

If you are a customer of a business that uses NETICS

Contact that business first; it controls your data in its workspace. If it does not respond, write to info@neticsai.com and we will help it act on your request.