The problems logistics businesses face
- Quote requests all day. "How much from Ikeja to Lekki for a 20kg box?" arrives by WhatsApp and phone faster than dispatchers can reply.
- "Where is my parcel?" The same customers call back several times a day, and each call pulls someone off real work.
- Proof on paper. A signature on a crumpled waybill, or a photo on the driver's phone, is all there is when a customer says a carton never arrived.
- Drivers on the move. Planning a day's stops across Lagos traffic happens in someone's head.
- Payment before dispatch. Staff chase transfers and match them to consignments by hand.
How NETICS solves them
Quotes and pickups answered
Put your rate card, coverage areas, cut-off times and packaging rules in the Knowledge Base. NETICS answers on your website chat and WhatsApp from those facts only, and passes anything it cannot answer to your team. Choose "Provides quoted services" and "Handles customer support" during onboarding: quote requests taken in chat become requests your team prices, and complaints become support cases that move from Open to Investigating, Escalated, Resolved and Closed. See AI customer agents and WhatsApp.
Every consignment on one board
On the Orders page, press Order flow and choose Products and parcels (New, Confirmed, Packing, Ready to ship, Shipped, Delivered) or Services and projects. Under Name the steps your way, call them what your team says, such as "Picked up" or "In transit". Fixed-price services in your catalogue can be ordered in website chat, and Create payment link on any order sends a secure checkout that settles to your bank. The last step waits until payment is verified. A customer asking in the same chat about an order placed there gets its status from the board, and status changes are emailed to customers who gave an address. See Orders and payments.
Drivers, vehicles and proof of delivery
On Enterprise, My Enterprise > Delivery logistics handles the field side. Plan delivery sets the customer, address, scheduled arrival, items and dispatch instructions. Assign driver and vehicle takes a staff driver or an external driver's name, plus the vehicle registration, and a delivery cannot be dispatched without a driver, a vehicle and its items. NETICS records where the phone was at dispatch and at delivery when the driver allows location. Mark delivered asks who received it and for a proof of delivery note, with missing or damaged items recorded first, and the sealed proof cannot be edited afterwards. Record a delivery problem explains a failed attempt, and Back on the road sends it out again. For the day's stops at mapped customer sites, NETICS can suggest an order, nearest first, for the dispatcher to adjust. See Enterprise operations.
A phone line NETICS answers
On Growth, request a NETICS Phone number from Integrations. NETICS answers calls from your knowledge, and every call appears on Live Calls with a transcript, intent, sentiment and summary written after it ends. Transfer assigns the conversation to a teammate and tells them. See Voice calls.
Shippers, costs and stock in transit
Each shipper becomes a customer record with every order and conversation in one timeline (NETICS CRM). Finance records fuel and transport expenses, and on Growth Inventory moves goods between branches, showing them as in transit until the other end confirms. See ERP and finance.
An example day
A Lagos courier with a hub in Abuja:
- 7:00. A business customer asks on WhatsApp for the price of a same-day pickup in Ikeja. NETICS answers from the rate card, and a dispatcher sends a payment link from the Omnichannel Inbox.
- 8:30. The dispatcher plans the morning's deliveries, assigns two drivers and their vans, and asks NETICS for a suggested stop order.
- 11:00. At a shop in Lekki, the receiver checks six cartons and finds one damaged. The driver records the damage and the receiver's name before marking the delivery done.
- 13:00. A customer who ordered in the website chat asks in the same chat where the parcel is. NETICS reads the status from the board: Shipped.
- 16:00. Nobody is home at an address in Gbagada. The driver records the problem, and the delivery goes back on the road tomorrow.
- 19:00. On Growth, the Operations Agent flags late deliveries and orders that have not moved on the Dashboard.
Which plan fits
Starter (NGN 50,000 a month) covers the front office: one NETICS agent on your website and WhatsApp with 1,500 AI answers a month, the order board with your own step names, payment links, NETICS CRM, Finance and three seats. Pay as you go has the same features with one seat and no monthly fee: you pay from credits as you use them, 3 credits (NGN 45) for each AI answer.
Growth (NGN 200,000 a month) adds a phone line answered by NETICS, 10,000 AI answers a month, more branches and seats, Inventory transfers, Analytics, and business agents that flag late deliveries.
Enterprise, agreed with the NETICS team, adds Delivery logistics with drivers, vehicles, proof of delivery, locations and stop order, plus Website Builder with the "Logistics or transport" layout. See the pricing page.
Frequently asked questions
Can NETICS track parcels in a carrier's system?
No. NETICS does not connect to courier or carrier tracking systems. It tracks what your own team records: the order's step on the board and, on Enterprise, each delivery's dispatch, location and proof.
Do drivers need a separate app?
No. Drivers use NETICS in their phone's browser. Location is recorded only when the driver allows it, and a delivery still closes without it.
Can customers check their delivery status?
In the website chat where they ordered, NETICS reads the status from the board. Customers who gave an email address get status updates by email. Updates are not pushed to WhatsApp yet.
Is there a logistics template?
No. Industry is only a label in NETICS. Your workspace is shaped by how you work with customers, such as quoted services and customer support, and by the order flow and step names you choose.