The problems salons and spas face
- Bookings in the DMs. Clients book by WhatsApp message, phone call and walk-in, and two people end up promised the same chair at 2pm.
- The same questions all day. How much is knotless braids, are you open on Sunday. Each answer interrupts work on a client in the chair.
- No-shows cost money. An empty Saturday slot is income you cannot get back, and nobody counts who misses appointments.
- Regulars are rebooked by hand. The client who comes every two weeks has to be written into the book again each time.
- Product sales go unrecorded. Hair, skincare and nail products are sold over the counter with no record of what is left.
- The owner is not always on the floor. From another branch or from home, there is no way to see how the day is going.
How NETICS solves them
Every chair, room and specialist in one calendar
In Bookings, add each chair, treatment room or specialist as a resource. The type is yours to name, with a capacity, a price, features and weekly hours, and a resource can be marked Available, In use, Maintenance or Unavailable. An appointment moves from Pending to Confirmed, then Check in and Complete. If the client does not come, Mark no-show; if they turn up late after all, Restore. A Waitlist holds people hoping for a cancellation.
The top of the page shows Today, Upcoming, Upcoming confirmed, No-show rate and Waitlist. The calendar shows a day, a week or a month, and you can filter by room or resource, organiser and status.
Regulars on repeat
Set a booking to repeat every day, every week or every month, until a date or for a number of times. When a regular moves one appointment, choose "This booking", "This and following" or "All in the series", so the rest of the series stays as it was.
Answers and booking requests, at any hour
Put your price list, service times, opening hours and cancellation policy in the Knowledge Base. Your NETICS agent answers on your website chat from what you published, in English, Nigerian Pidgin, Yoruba, Igbo or Hausa, and answers questions sent to you on WhatsApp. With the Appointment process switched on under Operations, a booking request from chat becomes a request your front desk confirms and puts on the calendar. If NETICS cannot help, it hands the client to your team in the Omnichannel Inbox.
A website can book straight into your calendar: a NETICS website's booking section on Enterprise offers only free times, and your own website can create bookings through the public API.
Products and payments
List what you sell in Products, with photos, a price and a stock count. Your NETICS agent on website chat can take orders for items in stock and send a secure payment link once the client confirms. When an order is paid, the quantity comes off the stock count. Your team can also send a payment link from the Omnichannel Inbox during a WhatsApp chat.
Offers to clients who agreed
Automations can tag a new contact, add them to a list or put a follow-up on your team's list when a form is filled in. Email and SMS broadcasts reach contacts marked subscribed, with an unsubscribe link in every email and "Reply STOP to opt out" in every SMS.
A website with Book now
On Enterprise, the Website Builder has a "Salon, spa or beauty" layout: a home page with Book now, your services and price list, a gallery of your work and a booking section, plus a Services page with questions about preparing and cancelling.
An example day
- 6am. A client asks the website chat of a Lekki salon how much a silk press costs. NETICS answers from the published price list.
- 9am. The front desk confirms the day's pending appointments and sees two stylists are free after 3pm.
- 12pm. A regular's fortnightly booking is already on the calendar. She asks to move this one only, so the desk moves "This booking".
- 4pm. One client does not arrive. The desk marks her No show and offers the slot to someone on the waitlist.
Which plan fits
- Pay as you go (no monthly fee): Starter's features with 1 agent and 1 seat, paid from credits as you use them, 3 credits (NGN 45) for each AI answer.
- Starter (NGN 50,000 a month): Bookings with resources and repeats, the website chat agent with 1,500 AI answers a month, WhatsApp, Products and Orders, the Knowledge Base, NETICS CRM and 10 automations switched on at once, with 3 seats.
- Growth (NGN 200,000 a month): more than one branch, 15 seats, 10,000 AI answers a month, up to 100 automations on at once, email campaigns with no per-email charge, the Analytics page and Inventory for your product stock. SMS is NGN 10 a message from credits on every plan.
- Enterprise: the Website Builder with a booking section, domains and business email.
Try it free for 3 days, with no card needed. Then see pricing.
Frequently asked questions
Does NETICS send clients a reminder before their appointment?
Not automatically today. NETICS tells your team when a new booking comes in, and the Bookings calendar and the Today count show what is coming, so the desk can message clients from the Omnichannel Inbox.
Can clients book a specific stylist?
Yes. Add each stylist as a resource with their own hours, and book the appointment on that resource. The calendar and the Resources view show each person's day.
Can NETICS take bookings on WhatsApp?
NETICS answers questions on WhatsApp, such as prices and opening hours. Booking requests from chat are taken on your website, and your team can book a WhatsApp client straight onto the calendar.
We have two branches. Can each see its own bookings?
Yes, on Growth, which allows more than one branch. Managers can filter the console to their own branch.
Can I sell gift items and hair products too?
Yes. Products and Orders are on every plan. Online payments settle to your bank account; NETICS takes nothing from your sales, and the payment company's fee applies.