What it does
The Knowledge Base is the library behind every NETICS answer. Your price list, delivery policy, menu, service guide, refund rules and FAQs go in once, and your website agent, voice calls and WhatsApp answer from them.
Each document is either Published, which your customer agent can use to answer customers, or Private, which only your team can use, for internal prices, contracts or procedures. New uploads are Published unless you choose otherwise. NETICS reads each file, splits it into searchable passages and marks it Ready. Only Ready documents are used for answers.
When a customer asks something your documents do not cover, NETICS refuses rather than guesses, and the question lands in Knowledge gaps for you to answer once.
Who it is for
Any business that wants AI answers it can stand behind. A clinic that must give exact preparation instructions, a school answering fee and admission questions, a professional services firm that publishes its service list but keeps engagement terms Private, or a financial services business that needs every rate quoted exactly as written.
How it works in NETICS
- Open AI > Knowledge Base. Press Upload documents, or drop files on the box that reads "Drop files here to train your AI". Before you upload, choose whether new uploads are Published or Private.
- Watch each file move from processing to Ready. Scanned PDFs are read with OCR. A file that fails shows the reason in plain words, and Reprocess tries again.
- To bring in your website, press Read my website. NETICS reads up to 60 pages from your agent's website address into Published documents. Reading again replaces the pages read last time.
- To correct a document without uploading it again, open its row menu and choose Edit text. Saving makes a new version that NETICS reads at once, and the old version keeps answering until the new one is ready.
- Switch any file between Published and Private under Who can use it, or select several and press Publish or Make private.
- Open Knowledge gaps from the Ctrl K command palette. Each card shows a question NETICS could not answer, how many times it was asked and on which channel. Press Answer, write the reply the way you would tell a customer, and save it as Published or Private.
Key capabilities
- Common office formats. PDF, Word (DOCX), Excel (XLSX), PowerPoint (PPTX), CSV and plain text files, uploaded one at a time or many at once.
- Let NETICS write it. During setup, choose Let NETICS build it, describe your business in your own words, and NETICS writes a knowledge document with sections and FAQs from only what you wrote. It never invents prices or policies. In NETICS Chat, the Create a Knowledge Base document starter interviews you and drafts one, saved as Private until you review and publish it.
- Add a fact by saying it. Tell NETICS "we now deliver to Kano" and it shows the exact text and which document it goes into. Nothing changes until you press Confirm. You can also attach a file in a chat and ask NETICS to save it to your knowledge base.
- Change a fact everywhere. Say "our delivery fee is now 2,500" and NETICS finds the old wording in your Business profile and documents, shows the exact old and new text, and changes all of them on Confirm.
- Profile kept in step. After a document is uploaded or edited, NETICS updates any Business profile fact the document now states differently, tells you in one line, and lists the change under "Kept in step by NETICS" with Undo. Where a document and the profile disagree, the newer one wins.
- Sources you can check. In NETICS Chat, answers about your business carry numbered citations that link to the source. In the Omnichannel Inbox, each NETICS answer shows how many grounded sources it used, and the answer inspector lets you mark it correct or add knowledge.
- Private stays private. Private documents help your team in NETICS Chat but are never used to answer customers.
- Health at a glance. Counters for Total documents, Indexed, Indexed coverage, Total chunks and Processing, with charts of index status and documents per type.
Plan availability
The Knowledge Base is on every plan, including the 3-day free trial (no card needed). The limits are the same on every plan: 100 documents and 1 GB of storage per workspace, and 25 MB per file. Documents belong to one workspace, so a second brand in its own workspace keeps its own knowledge. To raise the limits, write to info@neticsai.com. Plan prices are on pricing.
Frequently asked questions
Which documents should I mark Private?
Anything a customer should not see: cost prices, supplier contracts, staff procedures, salary bands. Your team can still use Private documents in NETICS Chat.
Everything a customer may be told, such as your price list, opening hours, delivery areas and refund policy, should be Published so your agent can answer from it.
How soon does NETICS use a new document?
As soon as its status is Ready. Short text, such as an answer saved from Knowledge gaps, is usually indexed within a minute. Large or scanned files take longer, and the Processing counter shows what is still being read.
What happens when I delete a document?
NETICS stops answering from it straight away and the file is removed from storage. Answers already given keep their source on the record. Deleting cannot be undone, so download a copy first if you may need it.
Can NETICS read my existing website?
Yes. Press Read my website and NETICS reads the public pages of the site your agent is set up for, up to 60 pages, into Published documents. Run it again after you change the site, and it replaces the pages it read before.
What are knowledge gaps?
They are questions NETICS refused because nothing you published answered them. Each one is grouped by its wording and counted, so you can see what customers ask most. Answer it once and every later customer gets that answer, or dismiss it if it does not apply to your business.