What it does
Your NETICS agent is the assistant your customers talk to. It sits on your website as a chat bubble with a voice button, answers questions about your products, prices, delivery and policies, and writes every conversation into the Omnichannel Inbox so your team can see it.
It answers only from material you chose to share: your published Business Profile, the documents you marked Published in the Knowledge Base, and your product catalogue. If nothing there supports an answer, it does not guess. It tells the customer and offers a person instead. Private documents, such as internal price lists or contracts, are never used to answer customers.
When your business has products in stock, the agent can also take an order in the chat. It gathers the items, delivery or pickup, and contact details, shows a summary, and creates a secure payment link only after the customer replies yes. See orders and payments for what happens after that.
Who it is for
Any business whose customers ask the same questions all day. An online shop answering "do you have this in size 12?" at midnight, a restaurant fielding menu and delivery questions, a clinic explaining opening hours and what to bring, or a hotel answering about rooms and check-in. It suits owners who want every customer answered at once without letting an AI make up prices.
How it works in NETICS
- Open AI Studio in the AI group of the sidebar and press New AI agent. A new agent starts as a website support agent with a greeting you can change.
- Under Identity, set the agent's name, the widget heading, greeting and input placeholder, the position (bottom right or bottom left) and your brand colour or gradient.
- Under Allowed origins, add every exact website address the agent may answer on, for example https://www.example.com. Requests from anywhere else are refused, so a copied snippet on someone else's site shows nothing.
- In Persona, pick the reply language: English, Nigerian Pidgin, Yoruba, Igbo, Hausa, or Match the customer.
- Under Install, press Copy snippet and paste the two lines into your site once. Chat and browser voice are both included, with no secret key and no build step. It works with HTML, React, Next.js, Vue, WordPress and static sites.
- Press Test real SDK to try the agent in a live preview before customers see it, or ask test questions in the Playground tab of AI Studio.
- Watch conversations arrive in Conversations > Omnichannel Inbox.
Key capabilities
- Grounded answers. Answers come from published knowledge, the published profile and your catalogue. A question they do not support is refused with an offer of a person.
- Chat and voice in one widget. Visitors type or press the microphone, and spoken answers follow the same rules as chat. More on the voice calls page.
- Product cards and checkout. Named products show as cards with photo, price and stock. An order is created only after the customer says yes to the summary.
- Order status in the chat. A customer can ask about an order placed in the same conversation and get the status straight from your records.
- Handover to a person. NETICS hands over when a customer asks for a human (it understands "abeg call me" as well as "talk to a human"), when they sound frustrated, repeat a question, or two questions in a row go unanswered. On the website it asks for an email or phone number so your team can follow up.
- Alerts that reach you. A handover marks the thread unread, saves a short summary and alerts owners and admins by notification, email and WhatsApp, following each person's preferences. If nobody opens it, NETICS reminds you while the customer waits.
- One inbox for every channel. Website chat, voice calls, WhatsApp and connected email sit in one list, with Open, Unread, Avg first response, AI-handled and Escalated counts at the top.
- Take over and hand back. Press Take over from NETICS to reply yourself; the visitor sees your first name on your replies. Press Hand back to NETICS when you are done. Send payment link puts a checkout link into a website or WhatsApp chat.
- Answer inspector. Open a thread to see how many sources an answer used, mark it correct or not, and press Add knowledge when something was missing.
Plan availability
A customer-facing agent is on every plan, including the 3-day free trial, which previews Starter with one live agent and one seat and needs no card. Pay as you go (no monthly fee, pay from credits) and Starter (NGN 50,000 a month) run 1 agent at a time, with 1 seat on Pay as you go and 3 on Starter. Growth (NGN 200,000 a month) runs up to 5 agents and adds the AI Sales Agent role. Enterprise runs up to 10. You can save up to 20 agents and switch on as many as your plan allows.
Each reply the agent gives a customer counts as an AI answer. The trial includes 50, Starter 1,500 a month and Growth 10,000 a month; after that each answer is 3 credits (NGN 45). On Pay as you go every answer is 3 credits from the first, and Enterprise and Custom allowances are agreed with the NETICS team. One credit is NGN 15, and top-ups start at NGN 1,500. On every plan NETICS writes up to 2,000 AI answers to customers per workspace per day as a safety cap; past that, customers get a polite holding reply and the message waits in the inbox for your team. Prices exclude VAT. The full list is on pricing.
What it does not do yet
The website widget does not accept file or photo uploads and has no booking calendar; booking-style requests become work items only when you have request workflows switched on. Instagram, Facebook Messenger and Telegram are not available as channels.
Frequently asked questions
Will the agent make up prices or policies?
No. It answers from your published profile, Published documents and catalogue. When those do not support an answer, it says it does not know and offers to pass the customer to your team.
The question then appears in Knowledge gaps, so you can answer it once and every later customer gets the answer.
What happens when a customer wants a real person?
NETICS recognises requests for a person in English, Nigerian English and Pidgin. It tells the customer someone will follow up, asks for contact details on the website if it has none, and alerts owners and admins. Your team replies from the Omnichannel Inbox, and NETICS stays quiet on that chat until someone presses Hand back to NETICS.
Can I put the agent on more than one website?
Yes. Add each exact address under Allowed origins, up to 30 per agent. Note that https://example.com and https://www.example.com count as two different origins, so add both if your site uses both.
Does it reply in Pidgin?
Yes. Choose Nigerian Pidgin in Persona, or Match the customer to reply in whichever language the customer writes in. On a Pidgin workspace the greeting itself switches to Pidgin. Yoruba, Igbo and Hausa are available for written replies.
Do I need a developer to install it?
Usually not. The snippet is two lines you paste once. If someone else runs your website, the setup step lets you email the snippet to your developer, and the NETICS docs cover the install for each kind of site.