The NETICS orb has been part of the console since September. On 9 October it moved beside the page. Open it on any page, the Dashboard included, and on a wide screen the page and NETICS sit side by side as two cards, each scrolling on its own. You keep looking at your orders, invoices or customers while NETICS works on them.
NETICS can do a lot from that panel: open pages and records, answer from your business data, draft broadcasts, check your account, fill in forms. The rule that makes this safe is simple. Anything that reaches a customer, moves money or changes a record waits for you to press Confirm.
Where NETICS sits
- On every page. The orb opens the same conversation wherever you are. On screens 1100 pixels wide and up, it docks beside the page and the page makes room instead of sitting under it. Make NETICS wider gives it half the screen; Hide the conversation and End conversation do what they say.
- On a phone, the orb waits in the bottom left corner and the conversation opens as a sheet.
- Who can use it: owners and admins of the workspace, on every plan.
- How to ask: type in "Tell NETICS what to do...", press the microphone ("Talk to NETICS"), or say "Hey NETICS" when the wake phrase is switched on from the Dashboard.
NETICS knows which page you are on, so "this customer" or "this invoice" means the one in front of you. It can also open one customer's own page directly, rather than sending you to the list to search.
What it can do for you
- Find and open things: "open bookings", "take me to payroll", "show me this customer's orders".
- Answer from your business: sales, leads, low stock, overdue follow-ups, branch performance.
- Draft and prepare: an email or SMS broadcast filled in live on screen, a change to a business fact in your Knowledge Base, a follow-up task.
- Check your account: what is broken or unfinished across setup, WhatsApp, email, payments and team, with the fix.
- Anything a console page can do. NETICS works through the same routes the pages use, as you, so every permission, plan limit and section lock you already have applies to NETICS too.
The Confirm rule
Actions fall into two kinds.
Runs at once: reading and looking things up, opening pages, and a short reviewed list of internal changes that reach nobody: notes on a booking, team tasks, manual follow-up tasks, new empty tags and lists, and drafts.
Waits for your Confirm: everything else. Sending a broadcast, creating or editing a customer, replying to a customer, sending a payment link or an invoice reminder, changing a price, voiding an invoice, changing access, deleting anything.
When an action needs you, NETICS shows a card headed Waiting for your OK, with a one-line summary and the details. For a broadcast that is the subject, the sender, the audience and how many people it reaches. Then:
- Press Confirm, or type or say a plain yes ("yes", "go ahead", "send it").
- Press Cancel, or say "cancel", "no" or "never mind".
- Only the person who asked can confirm, and only while they are still an owner or admin.
- A card left alone for 15 minutes expires and nothing happens.
- If a record on the card changed after NETICS prepared it, nothing runs and you are asked to review it again.
From 9 October the result is written into the conversation itself, in NETICS Chat as well as in the panel: "Done" with a summary, "NETICS did nothing" with the reason, or "Cancelled. Nothing was changed." While a confirmed action runs, NETICS Chat shows "NETICS is doing it", so a slow job never looks stuck. Every confirmed action is recorded in the audit trail and posted as a workspace notification naming who confirmed it.
What NETICS will not do
- Spend your usage credits on its own. If your plan does not cover an action, the upgrade sheet shows the price and you choose.
- Mark someone as agreeing to be contacted, or clear an opt-out. Consent comes from the customer.
- Change billing, your plan, sign-in details or Voice Settings.
- Guess. A request that could mean two things gets one short question first.
Since then
On 14 October the panel gained a paperclip: attach up to six files to a message from any page. "Save this price list to my knowledge base" now works wherever you are, and the save waits for your Confirm like everything else that changes your records.
For the full conversation on its own page, with documents and voice, see NETICS Chat. For agents that work on a schedule, see Business agents, and for what your plan includes, see pricing.